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- Describe the PrestaShop order management workflow.
Describe the PrestaShop order management workflow.
Answer: The PrestaShop order management workflow involves several key steps:
1. Order Placement: Customers place orders through the online store.
2. Order Confirmation: Customers receive an order confirmation email.
3. Payment Processing: Payments are processed via selected payment methods.
4. Order Processing: Admins review and manage orders in the back office, including checking stock status and updating order details.
5. Order Fulfillment: Orders are picked, packed, and shipped to customers.
6. Shipping Notification: Customers receive shipping notifications with tracking information.
7. Order Status Management: Admins can update the order status (e.g., processing, shipped, completed) as the fulfillment process progresses.
8. Customer Support: Customers can track orders and contact support for inquiries.
This workflow helps streamline order handling and improves customer satisfaction.
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